Network Operations Engineer(network Engineer) - only Freshers - 1 year

Monitoring, troubleshooting and resolving server and network problems.

* Working with various internal/external stakeholders to narrow down problems and achieve resolution.

* Clearly and effectively documenting information in the Trouble Ticket system for communication to other staff.

* Ensuring SLA's are achieved and Platform Operations work quality expectations are met.

* Ensuring the accuracy of the Platform Operations procedures/documents.

* Diagnosing troubles identified by network, monitoring and working to resolve issues.

* Handling multiple concurrent tasks with minimal supervision and low escalation level.

* Acting as Platform Operations representative on phone incidents.

* Being Proficient and up-to-date on Client systems and utilizing the knowledge for day to day troubleshooting.

* Maintaining advanced knowledge of Client systems.

* Acting as an escalation point within the Platform Operations.

* Acting as shift lead when required.

Industry Type: Hardware & Networking