Khaliwork Refund Policy

At Khaliwork, we strive to ensure the satisfaction of both clients and freelancers. Our refund policy outlines the conditions under which refunds may be issued for services contracted through our platform. Please read this policy carefully.

 1. General Refund Conditions

Refunds may be considered under the following conditions:

- The service provided does not meet the agreed-upon requirements.

- The freelancer fails to deliver the work within the agreed timeframe without prior communication.

- The quality of the work is significantly below the industry standards and agreed-upon terms.

 2. Requesting a Refund

To request a refund, clients must:

- Submit a refund request through the Khaliwork platform within 14 days of the service completion date.

- Provide detailed information and evidence supporting the refund request, such as screenshots, communications, and specific examples of unmet requirements.

 3. Refund Process

Once a refund request is submitted:

- Khaliwork will review the request and may contact both the client and the freelancer for additional information.

- The review process typically takes 7-14 business days.

- Khaliwork will notify both parties of the decision via email or platform notification.

 4. Approved Refunds

If a refund is approved:

- The refund amount will be credited back to the client's original payment method.

- The refund process may take 5-10 business days, depending on the payment method and financial institution.

 5. Partial Refunds

In some cases, a partial refund may be issued:

- If the freelancer has completed a significant portion of the work but not to full satisfaction.

- If both parties agree to a partial refund as a resolution.

6. Non-Refundable Conditions

Refunds will not be issued in the following scenarios:

- The client changes their mind after the work has begun.

- The client fails to provide the necessary information or feedback required for the freelancer to complete the work.

- The refund request is made more than 14 days after the service completion date.

7. Dispute Resolution

If a refund request is disputed by the freelancer:

- Khaliwork may mediate between both parties to reach a fair resolution.

- Both parties are encouraged to communicate openly and honestly to resolve the issue amicably.

 8. Contact Us

If you have any questions about our refund policy, please contact us:

- By email: Support@khaliwork.com .

- By visiting this page on our website: https://khaliwork.com/contact-us

By using our platform, you agree to this refund policy. Khaliwork reserves the right to modify this policy at any time, and any changes will be posted on this page.

This refund policy is intended to be a general template and may need to be tailored to comply with the laws of your jurisdiction or to suit the specific operations of your website or application. It is advisable to consult with a legal expert when drafting your actual refund policy.